All Systems Operational

About This Site

We continuously monitor the status of the Validic API and all its related services. If there are any interruptions in service, a note will be posted here. If you are experiencing problems connecting to Validic and do not see a notice posted here, please visit support.validic.com to review our knowledge base articles for quick troubleshooting support. If your issue is not addressed there, please email support@validic.com with your company name, organization ID and user ID for the user experiencing issues, if necessary, and any other supporting information that may help expedite the resolution of your support request.

API   Operational
App Marketplace   Operational
Developer Portal   Operational
Push Notification Service   Operational
Adidas   Operational
AsthmaMD   Operational
Bewell Connect   Operational
BodyTrace   Operational
Boltt   Operational
DailyMile   Operational
Edamam   Operational
Epson   Operational
FatSecret   Operational
Fitbit   Operational
Garmin   Operational
Higi   Operational
iHealth   Operational
Jawbone   Operational
Kiqplan   Operational
Life Fitness   Operational
Lumo   Operational
Moov   Operational
Microsoft   Operational
Misfit Wearables   Operational
Movable   Operational
Moves   Operational
MyFitnessPal   Operational
Omron Wellness   Operational
Ozmo   Operational
Pear Sports   Operational
Personalabs   Operational
Polar   Operational
Precor   Operational
PredictBGL   Operational
Qardio   Operational
RunKeeper   Operational
RxCheck   Operational
SleepImage   Operational
Strava   Operational
Striiv   Operational
Suunto   Operational
Telcare   Operational
TomTom   Operational
Under Armour / MapMyFitness   Operational
Validic Mobile   Operational
Vitadock   Operational
VitalUp   Operational
Withings   Operational
Yoo   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
API Response Time
Fetching
Past Incidents
Jan 20, 2018

No incidents reported today.

Jan 19, 2018

No incidents reported.

Jan 18, 2018

No incidents reported.

Jan 17, 2018

No incidents reported.

Jan 16, 2018

No incidents reported.

Jan 15, 2018

No incidents reported.

Jan 14, 2018

No incidents reported.

Jan 13, 2018

No incidents reported.

Jan 12, 2018

No incidents reported.

Jan 11, 2018

No incidents reported.

Jan 10, 2018

No incidents reported.

Jan 9, 2018

No incidents reported.

Jan 8, 2018
Resolved - As of 9:00am Eastern time Monday Jan 8 the system continues to perform as expected. All issues related to this incident have been resolved.

If you have any questions regarding this incident, please contact support@validic.com.

Thank you,
Validic Technical Support
Jan 8, 09:38 EST
Monitoring - As of 8:30pm Eastern time Sunday the issue is resolved.

Earlier today, Validic engineers implemented several additional updates designed to further offset the performance challenges created by the patches needed at Amazon Web Services to address the Meltdown and Spectre security vulnerabilities. The updates were successful and our system is now performing normally. All realtime updates are processing as expected and all data that was delayed or missed earlier has been captured.

We will continue to monitor the progress of the system overnight and send a final notice Monday morning Eastern time unless there are any new issues to report.

Thank you for your patience as we worked through this issue.
Validic Technical Support
Jan 7, 20:34 EST
Identified - Recently, numerous worldwide computer systems were affected by the Meltdown and Spectre security vulnerabilities. Like many hosting providers, Amazon Web Services (AWS) has patched servers that potentially contained those security holes. Like most other service providers AWS have seen some performance degradation in the patched servers. Validic utilizes Amazon Web Services and our engineers believe performance loss since the servers have been patched is the primary cause of the recent Fitbit latency issues.

Although Validic is continuing to process Fitbit data, some of the records are delayed. To overcome any performance issues caused by the security fix our engineers have already implemented software changes designed to lessen the demand on the affected servers. These updates have already helped minimize the impact of the issue. In addition our engineers are actively adding additional server capacity, rewriting certain routines to take advantage of the new servers and updating scheduled process to more efficiently utilize the new processes.

We do not expect any data loss related to this issue. However, given this issue is causing significant delays in some data records, Validic is treating this with high urgency.

We will continue to provide further updates via this status page until we have verified complete resolution. Another update will be provided no later than 10:00pm Eastern time.

Thank you,
Validic Technical Support
Jan 7, 14:23 EST
Update - As of 8:30am Eastern time, the Fitbit data catchup process is continuing to execute. Much of the records not retrieve on Jan 4 and 5 have been restored. Engineers are currently taking additional steps to increase the speed of processing to ensure all records are caught up as quickly as possible.

We will provide another update this this site no later than 4:00pm Eastern time.

Thank you,
Validic Technical Support
Jan 7, 08:43 EST
Update - As of 9:00pm Eastern time Saturday Jan 6 all new incoming Fitbit data is being handled normally. Validic engineers are working to finalize the capture of some Fitbit data there were either delayed or not retrieved on Jan 4 and 5. This process was originally intended to be complete by 11:00pm Eastern time today. However, we now expect this process to take several hours longer.

We will provide another update no later than 9:00am Eastern time Sunday Jan 7.

Thank you,
Validic Technical Support
Jan 6, 21:17 EST
Update - New incoming Fitbit data continues to be processed normally. A reconciliation process is currently running to detect and recapture any data that were delayed or missing. It is expected the reconciliation process will be fully complete by midnight Eastern time this evening.

We will provide further updates on this status page.

Thank you,
Validic Technical Support
Jan 6, 16:07 EST
Monitoring - Engineers have determined the root cause of the issue and have put a fix in place. As of 10:15PM ET new incoming data is processing normally. For data that was previously delayed, it may take several hours before everything is caught up.

We will continue to monitor the system and provide updates via this status page.

Thank you for your patience,
Validic Technical Support
Jan 5, 22:22 EST
Investigating - Validic engineers have determined Fitbit data retrieval is occurring more slowly than normal. This issue may affect new and historical data. Validic is currently investigating the issue and will provide updates as they become available.

If you have questions regarding this issue, please contact support@validic.com.
Jan 5, 18:04 EST