Monitoring - In April of this year, Validic announced we would deprecate our Legacy API. We made this decision after analyzing the impact of migration with several customer groups. Based on their feedback, we determined the best course of action was to move forward with a deprecation date that allowed customers at least one year to update their systems. After listening to the feedback of our entire customer base, we have decided to rescind deprecation of our Legacy API. While Inform will be the home of all new features and integrations, we will continue to support the Legacy (V1) API for the foreseeable future.

The promise of the Validic team is and has always been, to respect the voice of our customers. You are our guiding light, and we appreciate all of your feedback. If you are interested in moving forward with upgrading to Inform, all of the same services and support we have shared with you previously will still be available to you, but the timing is now in your hands.
Jul 2, 13:28 EDT
Monitoring - In April of this year, Validic announced we would deprecate our Legacy API. We made this decision after analyzing the impact of migration with several customer groups. Based on their feedback, we determined the best course of action was to move forward with a deprecation date that allowed customers at least one year to update their systems. After listening to the feedback of our entire customer base, we have decided to rescind deprecation of our Legacy API. While Inform will be the home of all new features and integrations, we will continue to support the Legacy (V1) API for the foreseeable future.

The promise of the Validic team is and has always been, to respect the voice of our customers. You are our guiding light, and we appreciate all of your feedback. If you are interested in moving forward with upgrading to Inform, all of the same services and support we have shared with you previously will still be available to you, but the timing is now in your hands.
Jul 2, 13:26 EDT
Identified - In early 2018, Validic released the newest version of our API, named Inform. With the release of Inform, we have introduced several new features to help improve the Validic experience, such as:

- Near real-time API
- New data sources like continued glucose monitoring and intraday step data
- Improved data model and implementation which reduces operational costs

As we continue to improve the Inform API, we have no further product releases scheduled for version one of our API (v1.2016-03-01). Moving forward, all new product features and integrations will be exclusive to our Inform API. For the foreseeable future, we’ll continue to support v1.2016-03-01 and provide the support you have come to expect from Validic.

We encourage all customers to consider upgrading to the Inform API before the end of 2019. To ensure our customers have ample time to manage their upgrades, at this time, we are not announcing the date for the official deprecation of v1.2016-03-01. More information regarding the deprecation will be forthcoming in the next several months.

We want you to know we did not make this change lightly. We know updating your systems is a significant undertaking, and we appreciate the work you do. The release of Inform opens the door for new data types, features, and functionality that we believe you’ll find beneficial and will help your team accelerate innovation. Please contact implementation@validic.com to discuss how to begin planning your upgrade.

Lastly, at Validic we believe the best products are customer-driven, and we invite you to share your feedback with our team at productfeedback@validic.com
Feb 12, 14:26 EST
Investigating - As a result of changes LifeFitness made to their API, Validic is unable to retrieve data from LifeFitness for user connections at this time. Validic is currently investigating supporting the new LifeFitness API. Further updates regarding this will posted here.

If you have any questions regarding this update, please contact support@validic.com.

Thank you,
Validic Technical Support
Dec 4, 15:37 EST

About This Site

We continuously monitor the status of the Validic API and all its related services. If there are any interruptions in service, a note will be posted here. If you are experiencing problems connecting to Validic and do not see a notice posted here, please visit support.validic.com to review our knowledge base articles for quick troubleshooting support. If your issue is not addressed there, please email support@validic.com with your company name, organization ID and user ID for the user experiencing issues, if necessary, and any other supporting information that may help expedite the resolution of your support request.

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FatSecret Operational
Fitbit Operational
Garmin Operational
Higi Operational
iHealth Operational
Kiqplan Operational
Life Fitness Major Outage
Lumo Operational
Misfit Wearables Operational
Movable Operational
MyFitnessPal Operational
Omron Wellness Operational
Ozmo Operational
Pear Sports Operational
Personalabs Operational
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Under Armour / MapMyFitness Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This window is for normal system and database maintenance processes. During the maintenance, customers and respective end users may experience interruptions to the Validic API and Marketplace functionality. 

Please contact support@validic.com if you have questions regarding this scheduled maintenance.
Posted on Sep 5, 11:21 EDT
API Response Time
Fetching
Past Incidents
Sep 15, 2019

No incidents reported today.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019
Resolved - This issue is resolved for all organizations.

If you have any questions regarding this, please contact support@validic.com.

Thank you,
Validic Technical Support
Sep 11, 14:25 EDT
Identified - Engineers have identified what is causing processing delays are working toward a full resolution, in most cases organizations should be now seeing data at near realtime for Fitbit.

If you have any questions regarding this, please contact support@validic.com.

Thank you,
Validic Technical Support
Sep 11, 12:29 EDT
Investigating - Validic is currently experiencing issues processing Fitbit realtime data. It may be possible that users' Fitbit data may be delayed while our engineers are working on this. We'll keep you posted on further developments.

If you have any questions regarding this, please contact support@validic.com.

Thank you,
Validic Technical Support
Sep 11, 11:19 EDT
Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.

Sep 5, 2019

No incidents reported.

Sep 4, 2019

No incidents reported.

Sep 3, 2019

No incidents reported.

Sep 2, 2019

No incidents reported.

Sep 1, 2019

No incidents reported.