Investigating - Validic is currently experiencing delays in retrieving user data from Runkeeper. Our team is currently investigating this and will post updates to this page as more information becomes available.
Apr 13, 15:22 EDT

About This Site

We continuously monitor the status of the Validic API and all its related services. If there are any interruptions in service, a note will be posted here. If you are experiencing problems connecting to Validic and do not see a notice posted here, please visit support.validic.com to review our knowledge base articles for quick troubleshooting support. If your issue is not addressed there, please email support@validic.com with your company name, organization ID and user ID for the user experiencing issues, if necessary, and any other supporting information that may help expedite the resolution of your support request.

API Operational
App Marketplace Operational
Developer Portal Operational
Push Notification Service Operational
ActivLIFE Operational
AsthmaMD Operational
Bewell Connect Operational
BodiMetrics Operational
BodyTrace Operational
Boltt Operational
Edamam Operational
Epson Operational
FatSecret Operational
Fitbit Operational
Garmin Operational
Higi Operational
iHealth Operational
Kiqplan Operational
Misfit Wearables Operational
Movable Operational
MyFitnessPal Operational
Omron Wellness Operational
Ozmo Operational
Pear Sports Operational
Personalabs Operational
Piezo Operational
Polar Operational
Precor Operational
PredictBGL Operational
Qardio Operational
RunKeeper Degraded Performance
RxCheck Operational
SleepImage Operational
Strava Operational
Striiv Operational
Suunto Operational
Telcare Operational
TomTom Operational
Under Armour / MapMyFitness Operational
Validic Mobile Operational
VitalUp Operational
Withings Operational
Yoo Operational
Support Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Under Armour has announced that on June 30, 2020 they will deprecate their endpoint that provides Routine data to Validic. After this date, Routine data will not be collected for Under Armour users.

Any Routine data already available via the Validic API will not be affected by this change.
Posted on May 26, 11:03 EDT
Past Incidents
May 28, 2020

No incidents reported today.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020
Resolved - Fitbit has reported that the syncing issue has been resolved.
May 23, 09:11 EDT
Investigating - Fitbit is currently reporting some issues affecting syncing and pairing devices as well as firmware updates and are currently investigating the issue.

At this time, you may have users who have trouble getting their Fitbit devices connected to share their data and availability of Fitbit user data via the Validic API may be delayed.

Validic is monitoring this issue and will post updates here as they become available.
May 22, 21:43 EDT
May 22, 2020
May 21, 2020
Completed - Under Armour has reported the scheduled maintenance for MyFitnessPal has been completed successfully.

All services are now functioning normally.
May 21, 13:32 EDT
Scheduled - Under Armour has announced that they will be performing database maintenance for MyFitnessPal on Thursday, May 21, 2020 starting at 9:30am EDT lasting for approximately 60 minutes.

During this maintenance, users may not be able to sync to MyFitnessPal via the Validic Marketplace and delivery data from MyFitnessPal may be delayed until the maintenance is complete.
May 20, 12:15 EDT
May 20, 2020

No incidents reported.

May 19, 2020
Resolved - Fitbit has reported that the root cause was identified and a fix was applied. All systems are operational.
May 19, 12:54 EDT
Investigating - Fitbit is currently investigating intermittent errors with logins. This could affect users trying to sync their Fitbit accounts via the Validic Marketplace. Fitbit suggests that if you encounter the issue please try again.

Validic will continue to monitor this and update this post as new information becomes available.
May 19, 09:49 EDT
May 18, 2020

No incidents reported.

May 17, 2020

No incidents reported.

May 16, 2020

No incidents reported.

May 15, 2020

No incidents reported.

May 14, 2020

No incidents reported.