Data Unavailable from LifeFitness
Investigating - As a result of changes LifeFitness made to their API, Validic is unable to retrieve data from LifeFitness for user connections at this time. Validic is currently investigating supporting the new LifeFitness API. Further updates regarding this will posted here.

If you have any questions regarding this update, please contact support@validic.com.

Thank you,
Validic Technical Support
Dec 4, 15:37 EST

About This Site

We continuously monitor the status of the Validic API and all its related services. If there are any interruptions in service, a note will be posted here. If you are experiencing problems connecting to Validic and do not see a notice posted here, please visit support.validic.com to review our knowledge base articles for quick troubleshooting support. If your issue is not addressed there, please email support@validic.com with your company name, organization ID and user ID for the user experiencing issues, if necessary, and any other supporting information that may help expedite the resolution of your support request.

API   Operational
App Marketplace   Operational
Developer Portal   Operational
Push Notification Service   Operational
ActivLIFE   Operational
AsthmaMD   Operational
Bewell Connect   Operational
BodiMetrics   Operational
BodyTrace   Operational
Boltt   Operational
DailyMile   Operational
Edamam   Operational
Epson   Operational
FatSecret   Operational
Fitbit   Operational
Garmin   Operational
Higi   Operational
iHealth   Operational
Kiqplan   Operational
Life Fitness   Major Outage
Lumo   Operational
Microsoft   Operational
Misfit Wearables   Operational
Movable   Operational
MyFitnessPal   Operational
Omron Wellness   Operational
Ozmo   Operational
Pear Sports   Operational
Personalabs   Operational
Piezo   Operational
Polar   Operational
Precor   Operational
PredictBGL   Operational
Qardio   Operational
RunKeeper   Operational
RxCheck   Operational
SleepImage   Operational
Strava   Operational
Striiv   Operational
Suunto   Operational
Telcare   Operational
TomTom   Operational
Under Armour / MapMyFitness   Operational
Validic Mobile   Operational
VitalUp   Operational
Withings   Operational
Yoo   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
API Response Time
Fetching
Past Incidents
Dec 10, 2018

No incidents reported today.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018

No incidents reported.

Dec 3, 2018
Vitadock to be Removed from All Marketplaces beginning November 30, 2018
Resolved - Validic has completed removing Vitadock from all marketplaces.

If you have questions about this notice, please contact the Validic Technical Support Team at support@validic.com.
Dec 3, 17:08 EST
Identified - To provide the best support possible to our customers, Validic has made the business decision to sunset our integration with Vitadock. Validic will be removing the Vitadock app from all client marketplaces beginning November 30, 2018, 5PM EDT.

If you have any questions regarding this update, please contact support@validic.com.

Thank you,
Validic Technical Support
Nov 12, 20:59 EST
Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018
Withings Connection Interruption Nov 26
Completed - The scheduled maintenance has been completed.
Nov 30, 09:03 EST
Verifying - The Withings migration is now complete and we are now retrieving new data. We are currently verifying all records during the maintenance period is in sync with the API.
Nov 29, 11:10 EST
Update - Due to unexpected complications with the Withings migtration, some users may have problems connecting Withings in the marktetplace. Validic engineers are actively working on a solution.
Nov 27, 10:39 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 10:00 EST
Scheduled - Validic will be placing its Withings integration on maintenance mode on Nov 26 to migrate to Withings' updated OAuth implementation. The maintenance is expected to take up to 6 hours and customers will not receive data nor be able to connect Withings accounts in the marketplace during this time.

If you have any questions regarding this, please contact support@validic.com.

Thank you,
Validic Technical Support
Nov 5, 15:07 EST
Nov 28, 2018

No incidents reported.

Nov 27, 2018
Data Delay Due to Push Notifications
Resolved - We are now caught up on our notifications and the service is back to normal. This incident has been resolved.
Nov 27, 15:46 EST
Identified - Our engineers implemented a fix and our notifications service is back up. We are currently working through our backlog.
Nov 27, 13:59 EST
Update - We are continuing to investigate this issue.
Nov 27, 10:39 EST
Investigating - We are seeing issues in our infrastructure which is causing data delays for customers utilizing our push notifications. Our engineers are currently working to resolve the cause of the delay.

If you have any questions, please contact support@validic.com.

Thank you,
Validic Technical Support
Nov 27, 10:38 EST
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