Identified - Validic is experiencing an issue resulting in missing data from Strava due to rate limit errors. Our engineers are currently working with Strava and we will provide further updates at this site as soon as they are available.

If you have any questions regarding this, please contact support@validic.com

Thank you, 
Validic Technical Support
Feb 18, 16:11 EST
Identified - In early 2018, Validic released the newest version of our API, named Inform. With the release of Inform, we have introduced several new features to help improve the Validic experience, such as:

- Near real-time API
- New data sources like continued glucose monitoring and intraday step data
- Improved data model and implementation which reduces operational costs

As we continue to improve the Inform API, we have no further product releases scheduled for version one of our API (v1.2016-03-01). Moving forward, all new product features and integrations will be exclusive to our Inform API. For the foreseeable future, we’ll continue to support v1.2016-03-01 and provide the support you have come to expect from Validic.

We encourage all customers to consider upgrading to the Inform API before the end of 2019. To ensure our customers have ample time to manage their upgrades, at this time, we are not announcing the date for the official deprecation of v1.2016-03-01. More information regarding the deprecation will be forthcoming in the next several months.

We want you to know we did not make this change lightly. We know updating your systems is a significant undertaking, and we appreciate the work you do. The release of Inform opens the door for new data types, features, and functionality that we believe you’ll find beneficial and will help your team accelerate innovation. Please contact implementation@validic.com to discuss how to begin planning your upgrade.

Lastly, at Validic we believe the best products are customer-driven, and we invite you to share your feedback with our team at productfeedback@validic.com
Feb 12, 14:26 EST
Investigating - As a result of changes LifeFitness made to their API, Validic is unable to retrieve data from LifeFitness for user connections at this time. Validic is currently investigating supporting the new LifeFitness API. Further updates regarding this will posted here.

If you have any questions regarding this update, please contact support@validic.com.

Thank you,
Validic Technical Support
Dec 4, 15:37 EST

About This Site

We continuously monitor the status of the Validic API and all its related services. If there are any interruptions in service, a note will be posted here. If you are experiencing problems connecting to Validic and do not see a notice posted here, please visit support.validic.com to review our knowledge base articles for quick troubleshooting support. If your issue is not addressed there, please email support@validic.com with your company name, organization ID and user ID for the user experiencing issues, if necessary, and any other supporting information that may help expedite the resolution of your support request.

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Past Incidents
Feb 17, 2019

No incidents reported.

Feb 16, 2019

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Feb 15, 2019

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Feb 14, 2019

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Feb 13, 2019

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Feb 11, 2019

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Feb 10, 2019

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Feb 9, 2019

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Feb 8, 2019

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Feb 7, 2019

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Feb 6, 2019

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Feb 5, 2019

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Feb 4, 2019

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