All Systems Operational

About This Site

This status page is for Validic's Legacy V1 Platform. For our current Inform Platform, please use https://trust.validic.com/

We continuously monitor the status of the Validic API and all its related services. If there are any interruptions in service, a note will be posted here. If you are experiencing problems connecting to Validic and do not see a notice posted here, please visit support.validic.com to review our knowledge base articles for quick troubleshooting support. If your issue is not addressed there, please email support@validic.com with your company name, organization ID and user ID for the user experiencing issues, if necessary, and any other supporting information that may help expedite the resolution of your support request.

Uptime over the past 90 days. View historical uptime.
API Operational
App Marketplace Operational
Developer Portal Operational
Push Notification Service Operational
ActivLIFE Operational
AsthmaMD Operational
Bewell Connect Operational
BodiMetrics Operational
BodyTrace Operational
Edamam Operational
Epson Operational
FatSecret Operational
Fitbit Operational
Garmin Operational
Higi Operational
iHealth Operational
Kiqplan Operational
Misfit Wearables Operational
Movable Operational
MyFitnessPal Operational
Omron Operational
Pear Sports Operational
Personalabs Operational
Piezo Operational
Polar Operational
Precor Operational
PredictBGL Operational
Qardio Operational
RunKeeper Operational
RxCheck Operational
SleepImage Operational
Strava Operational
Suunto Operational
Telcare Operational
Under Armour / MapMyFitness Operational
Validic Mobile Operational
VitalUp Operational
Withings Operational
Yoo Operational
Support Portal Operational
LifeScan Operational
API Documentation Operational
Legacy SDK (1.x.x) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Important: Fitbit Account Changes - Action Needed by February 2026 Feb 2, 2026 00:00-00:01 EST

Google is moving all Fitbit accounts to Google Accounts. This change affects every Fitbit user and developer. You'll need to take steps to keep using Fitbit services and APIs.

Key Dates You Should Know:
* Now: Fitbit users can start moving to Google Accounts.
* February 2, 2026: All Fitbit users *must* switch to a Google Account.
- After this date, your old Fitbit login will stop working.
- You'll lose access to your Fitbit account and data if you don't switch.

What You Need to Do:
1. For Fitbit Users:
* All Validic users with Fitbit accounts must move to a Google Account.
* The switch is optional now, but required by February 2026.
* Tell your users to prepare for this change.
2. For Fitbit Developer Accounts:
* Do you have your own Fitbit developer account on dev.fitbit.com?
* You *must* migrate this account to a Google Account.
* If you don't switch, you will:
- Lose API access
- Can't log into your developer account
- Lose all app and integration data

Is Validic managing your developer credentials?
- Validic does manage a large number of developer credentials for our clients. That being the case...
- You likely don't need to do anything.
- We'll handle the transition.
- Still unsure? Contact support: https://help.validic.com/portal/2

Our team is working hard to make this transition smooth. We'll keep you updated as Google provides more details.

Need help? Reach out to our support team: https://help.validic.com/portal/2

We also have an FAQ you can review: https://help.validic.com/space/VCS/3755213034/Moving+a+Fitbit+user+to+a+Google+Account

See Google’s instructions: https://support.google.com/fitbit/answer/14237024
Posted on Jul 21, 2025 - 16:04 EDT
Nov 5, 2025

No incidents reported today.

Nov 4, 2025

No incidents reported.

Nov 3, 2025
Newest Legacy iOS Native SDK versions for Apple Health summary query optimization
Resolved - We are going to close this status page as it was more of an FYI for our clients than reporting an internal issue. If there are any questions about the below KBA, then reach out to the technical support team at support@validic.com

https://help.validic.com/space/VCS/4957044737/Apple+Health+Summary+Record+Volume+Improvements
Nov 3, 09:49 EST
Identified - This is less of reporting an issue and more for noting a fix for something Validic noticed about Apple iOS 26 and summary records. Apple has always surfaced old summary records as new records in their HealthKit api as part of their housekeeping. In iOS 26, it appears this can happen much more frequently. Apple has acknowledged this is a bug in iOS 26. In versions older than Legacy iOS Native 1.18.0, in certain situations, the SDK would process that old record and then query every summary record since then. This creates a large volume of redundant summary records and slows the speed at which new data is ingested for users. More information about this is on this KBA: https://help.validic.com/space/VCS/4957044737/Apple+Health+Summary+Record+Volume+Improvements

Clients using the Apple Health/HealthKit module in the Validic SDK are encouraged to update to Legacy iOS Native 1.18.0 to mitigate this and have the best performance they can with our integration with the HealthKit API

If you or your team has any questions about the information above or in the linked KBA, open a ticket with Validic technical support by emailing support@validic.com
Oct 17, 13:07 EDT
Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025
Polar Maintenance
Completed - The scheduled maintenance has been completed.
Oct 29, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 02:00 EDT
Scheduled - Polar has made us aware that they will have a 3-hour maintenance period on 10/29/25. Below is the language they shared with us.

"We'd like to let you know that on Wednesday 29th of October 2025 at 06:00 UTC we will have a scheduled maintenance break in all Polar services.

We're expecting a downtime of up to 3 hours in AccessLink for "under-the-hood" improvements, after which it will take a few hours for all the services to be up and running at full speed.

To track the progress of the maintenance break, head over to https://status.polar.com/. "
Sep 29, 09:48 EDT
Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

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