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  "incidents": [{"name":"Fitbit is becoming Google Health - Fitbit integration sunset in Sept 2026","status":"completed","created_at":"2026-05-11T16:26:00.714-04:00","updated_at":"2026-09-01T01:00:07.654-04:00","monitoring_at":null,"resolved_at":"2026-09-01T01:00:07.549-04:00","impact":"maintenance","shortlink":"https://stspg.io/lz2l7yr79x9n","scheduled_for":"2026-09-01T00:00:00.000-04:00","scheduled_until":"2026-09-01T01:00:00.000-04:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-08-31T23:00:23.051-04:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-05-11T16:26:00.709-04:00","reminder_intervals":null,"id":"h7rq3qfqrgk4","page_id":"yvsrmgx3562d","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-09-01T01:00:07.549-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-01T01:00:07.549-04:00","display_at":"2026-09-01T01:00:07.549-04:00","deliver_notifications":true,"tweet_id":null,"id":"24fqwm2xx3q8","incident_id":"h7rq3qfqrgk4","custom_tweet":null,"affected_components":[{"code":"33l0dn8s53xs","name":"Fitbit","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-09-01T00:00:07.324-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-01T00:00:07.324-04:00","display_at":"2026-09-01T00:00:07.324-04:00","deliver_notifications":true,"tweet_id":null,"id":"9yj98lm5147c","incident_id":"h7rq3qfqrgk4","custom_tweet":null,"affected_components":[{"code":"33l0dn8s53xs","name":"Fitbit","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-08-31T23:00:22.892-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-31T23:00:22.892-04:00","display_at":"2026-08-31T23:00:22.892-04:00","deliver_notifications":true,"tweet_id":null,"id":"c953s8r82dql","incident_id":"h7rq3qfqrgk4","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We're close to letting clients test Google Health integration in their sandboxes in the Inform API. Updates will be coming soon on that. Reach out to Validic support to migrate to Inform so you have access to this new feature. Google is rebranding Fitbit as Google Health, and that will require a new integration to continue receiving Fitbit data. That new integration won't be added to our v1 API. Clients will have to migrate to the Inform API to have access to this new integration. \n\nWe're hosting a free webinar on May 27 at 2 PM ET specifically to walk your team through what this migration from the current Fitbit integration to the Google Health integration entails. It's more involved than a simple config change; it touches your data pipeline, your marketplace reconnection flow, and potentially parts of your data model. The sooner your engineers have a clear picture of the scope, the better.\n\nRegister here: https://validic.zoom.us/webinar/register/3417792240109/WN_b9x0TULDS3KaO7e9jBXqhw","created_at":"2026-05-20T16:25:36.635-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-20T16:25:36.635-04:00","display_at":"2026-05-20T16:25:36.635-04:00","deliver_notifications":true,"tweet_id":null,"id":"dnhfvb5gqhbt","incident_id":"h7rq3qfqrgk4","custom_tweet":null,"affected_components":[{"code":"33l0dn8s53xs","name":"Fitbit","old_status":"operational","new_status":"operational"}]},{"status":"scheduled","body":"As you may have heard, Google is sunsetting the Fitbit Web API currently used for Validic's Fitbit integration. \n\nGoogle Health API is the replacement for the Fitbit Web API, and this new source will only be supported on Validic’s Inform API and not on the v1 API. \n\nValidic clients using the v1 API will have to migrate to the Inform API in order to continue ingesting data from end users’ Fitbit/Google Health apps. \n\nGoogle announced today that the Fitbit app will become Google Health on May 19th: https://support.google.com/fitbit/answer/17068213?hl=en\u0026ref_topic=14236398\u0026sjid=8074733428172977564-NA\n\nThey have also set a Sept 2026 sunset date for the Fitbit Web API, so that means that Validic will be sunsetting the Fitbit integration for both Inform and v1 API at that time. Google hasn't announced a firm date in Sept at this time, so this maintenance thread will be updated as Google finalizes the date they are sunsetting the Fitbit Web API\n\nWe are planning on having the Google Health API integration available for testing in Inform API in late May 2026. See more about the timeline on the Inform API for this coming integration: https://help.validic.com/space/VCS/5535203416/Fitbit+to+Google+Health+API:+Developer+Migration+Timeline\n\nInformation on the migration from the v1 API to the Inform API can be found here. Reach out to Validic support through our support by sending an email to support@validic.com so we can guide you through your migration: https://help.validic.com/space/VCS/3462955048/Migrating+from+Legacy+API+to+Inform+API","created_at":"2026-05-11T16:26:00.766-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-11T16:26:00.766-04:00","display_at":"2026-05-11T16:26:00.766-04:00","deliver_notifications":true,"tweet_id":null,"id":"z8r6wx3vn68g","incident_id":"h7rq3qfqrgk4","custom_tweet":null,"affected_components":[{"code":"33l0dn8s53xs","name":"Fitbit","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Fitbit","created_at":"2013-12-06T12:49:11.388-05:00","updated_at":"2026-09-01T01:00:07.361-04:00","position":16,"description":null,"showcase":false,"start_date":null,"id":"33l0dn8s53xs","page_id":"yvsrmgx3562d","group_id":null}]},{"name":"Important: Fitbit Account Changes - Action Needed by May 2026","status":"completed","created_at":"2025-07-21T16:04:29.223-04:00","updated_at":"2026-05-20T16:24:07.525-04:00","monitoring_at":null,"resolved_at":"2026-05-20T16:24:07.503-04:00","impact":"maintenance","shortlink":"https://stspg.io/0gsqprrgytfm","scheduled_for":"2026-05-19T00:00:00.000-04:00","scheduled_until":"2026-05-19T00:01:00.000-04:00","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":true,"metadata":{},"started_at":"2025-07-21T16:04:29.218-04:00","reminder_intervals":null,"id":"9jj6t5p10sh6","page_id":"yvsrmgx3562d","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-05-20T16:24:07.503-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-20T16:24:07.503-04:00","display_at":"2026-05-20T16:24:07.503-04:00","deliver_notifications":false,"tweet_id":null,"id":"26v5tmzxlxq9","incident_id":"9jj6t5p10sh6","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"This is a reminder that tomorrow, May 19 2026, the Fitbit app will become Google Health. This coincides with the timeline to have to use Google auth instead of the Fitbit login to access the application: https://support.google.com/fitbit/answer/17068213?hl=en\u0026ref_topic=14236398\u0026sjid=8074733428172977564-NA\n\nUsers that do not follow Google's instructions and do the required updates may not continue to transmit data after tomorrow, May 19.","created_at":"2026-05-18T16:07:14.524-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-18T16:07:14.524-04:00","display_at":"2026-05-18T16:07:14.524-04:00","deliver_notifications":true,"tweet_id":null,"id":"sh8myg37vm6n","incident_id":"9jj6t5p10sh6","custom_tweet":null,"affected_components":[{"code":"33l0dn8s53xs","name":"Fitbit","old_status":"operational","new_status":"operational"}]},{"status":"scheduled","body":"Google has announced that on May 19 2026, the Fitbit app will become Google Health. This coincides with the timeline to have to use Google auth instead of the Fitbit login to access the application: https://support.google.com/fitbit/answer/17068213?hl=en\u0026ref_topic=14236398\u0026sjid=8074733428172977564-NA\n\nThey also shared Google Health app requirements: https://support.google.com/product-documentation/answer/14226283","created_at":"2026-05-11T16:09:58.332-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-11T16:09:58.332-04:00","display_at":"2026-05-11T16:09:58.332-04:00","deliver_notifications":true,"tweet_id":null,"id":"cj9qtkxx5v8m","incident_id":"9jj6t5p10sh6","custom_tweet":null,"affected_components":[{"code":"33l0dn8s53xs","name":"Fitbit","old_status":"operational","new_status":"operational"}]},{"status":"scheduled","body":"Google Fitbit has extended the deadline to move all Fitbit Accounts to Google Accounts to May 19, 2026. They have posted the full details of this process here: https://support.google.com/fitbit/answer/14237024\n\nAll of the previous information that Validic has shared about this is still accurate. Only the date has changed.","created_at":"2026-01-30T15:45:52.306-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-30T15:45:52.306-05:00","display_at":"2026-01-30T15:45:52.306-05:00","deliver_notifications":true,"tweet_id":null,"id":"8tpj7mqpl16g","incident_id":"9jj6t5p10sh6","custom_tweet":null,"affected_components":[{"code":"33l0dn8s53xs","name":"Fitbit","old_status":"operational","new_status":"operational"}]},{"status":"scheduled","body":"Google is finalizing the transition away from legacy Fitbit accounts. Beginning February 2, 2026, users must move their Fitbit account to a Google Account if they want to continue syncing data. If the migration hasn’t been completed by that date, the user’s Fitbit login will stop working, historical health data will no longer be accessible, and they will need to reauthorize in Inform once they complete the move.\n\nWhat your end users must do:\n-Open the Fitbit app on their smartphone (iOS or Android).\n-Tap their profile or settings icon.\n-Look for Move Account and follow the on-screen prompts to transfer their Fitbit account to a Google Account.\n   -If they don’t see the prompt, it may appear after updating the Fitbit app to the latest version.\n   -If they don’t already have a Google Account, they’ll be prompted to create one during the process.\n\nImportant notes to share with your users:\n-The process generally takes just a few minutes and preserves their Fitbit history and device connections. \n-A personal Google Account is required (Google Workspace accounts typically won’t work). \n-Failure to migrate by Feb. 2, 2026, will result in Fitbit data no longer syncing, and they’ll need to re-authenticate after moving their accounts. \n\nHelpful Support Articles:\nFitbit’s step-by-step guide from Google Help:\nhttps://support.google.com/fitbit/answer/14237024?hl=en\nValidic support article (guidance for migrating Fitbit users):\nhttps://help.validic.com/space/VCS/3755213034/Moving+a+Fitbit+user+to+a+Google+Account\n\nPlease consider circulating this notice to your users as soon as possible. If you need a templated communication for your user base or have questions on how this impacts your Inform integration, let us know by emailing support@validic.com\n\nAdditionally, note the following:\nFor Fitbit Developer Accounts:\n    *   Do you have your own Fitbit developer account on dev.fitbit.com?\n    *   You *must* migrate this account to a Google Account.\n    *   If you don't switch, you will:\n        - Lose API access\n        - Can't log into your developer account\n        - Lose all app and integration data\n\nIs Validic managing your developer credentials? \n      - Validic does manage a large number of developer credentials for our clients. That being the case...\n      - You likely don't need to do anything. \n      - We'll handle the transition.","created_at":"2026-01-14T09:06:09.458-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-14T09:06:09.458-05:00","display_at":"2026-01-14T09:06:09.458-05:00","deliver_notifications":true,"tweet_id":null,"id":"vqm8s2x51tcz","incident_id":"9jj6t5p10sh6","custom_tweet":null,"affected_components":[{"code":"33l0dn8s53xs","name":"Fitbit","old_status":"operational","new_status":"operational"}]},{"status":"scheduled","body":"Google is moving all Fitbit accounts to Google Accounts. This change affects every Fitbit user and developer. You'll need to take steps to keep using Fitbit services and APIs.\n\nKey Dates You Should Know:\n* Now: Fitbit users can start moving to Google Accounts.\n* February 2, 2026: All Fitbit users *must* switch to a Google Account. \n    - After this date, your old Fitbit login will stop working. \n    - You'll lose access to your Fitbit account and data if you don't switch.\n\nWhat You Need to Do:\n1.  For Fitbit Users:\n    *   All Validic users with Fitbit accounts must move to a Google Account.\n    *   The switch is optional now, but required by February 2026.\n    *   Tell your users to prepare for this change.\n2.  For Fitbit Developer Accounts:\n    *   Do you have your own Fitbit developer account on dev.fitbit.com?\n    *   You *must* migrate this account to a Google Account.\n    *   If you don't switch, you will:\n        - Lose API access\n        - Can't log into your developer account\n        - Lose all app and integration data\n\nIs Validic managing your developer credentials? \n      - Validic does manage a large number of developer credentials for our clients. That being the case...\n      - You likely don't need to do anything. \n      - We'll handle the transition.\n      - Still unsure? Contact support: https://help.validic.com/portal/2 \n\nOur team is working hard to make this transition smooth. We'll keep you updated as Google provides more details.\n\nNeed help? Reach out to our support team: https://help.validic.com/portal/2 \n\nWe also have an FAQ you can review: https://help.validic.com/space/VCS/3755213034/Moving+a+Fitbit+user+to+a+Google+Account \n\nSee Google’s instructions: https://support.google.com/fitbit/answer/14237024","created_at":"2025-07-21T16:04:29.274-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-21T16:04:29.274-04:00","display_at":"2025-07-21T16:04:29.274-04:00","deliver_notifications":true,"tweet_id":null,"id":"nm5jllzhjl6w","incident_id":"9jj6t5p10sh6","custom_tweet":null,"affected_components":[{"code":"33l0dn8s53xs","name":"Fitbit","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Fitbit","created_at":"2013-12-06T12:49:11.388-05:00","updated_at":"2026-09-01T01:00:07.361-04:00","position":16,"description":null,"showcase":false,"start_date":null,"id":"33l0dn8s53xs","page_id":"yvsrmgx3562d","group_id":null}]},{"name":"Withings maintenance","status":"completed","created_at":"2026-01-16T09:02:38.075-05:00","updated_at":"2026-01-27T12:00:21.381-05:00","monitoring_at":null,"resolved_at":"2026-01-27T12:00:21.338-05:00","impact":"maintenance","shortlink":"https://stspg.io/6q7p09wx8l15","scheduled_for":"2026-01-27T10:00:00.000-05:00","scheduled_until":"2026-01-27T12:00:00.000-05:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-01-27T09:00:28.822-05:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-01-16T09:02:38.071-05:00","reminder_intervals":null,"id":"p5wb95tbby7w","page_id":"yvsrmgx3562d","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-01-27T12:00:21.338-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-27T12:00:21.338-05:00","display_at":"2026-01-27T12:00:21.338-05:00","deliver_notifications":true,"tweet_id":null,"id":"j3nxxvc5q1qf","incident_id":"p5wb95tbby7w","custom_tweet":null,"affected_components":[{"code":"l4j2bwxglpmq","name":"Withings","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-01-27T10:00:21.509-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-27T10:00:21.509-05:00","display_at":"2026-01-27T10:00:21.509-05:00","deliver_notifications":true,"tweet_id":null,"id":"0r9t433drry1","incident_id":"p5wb95tbby7w","custom_tweet":null,"affected_components":[{"code":"l4j2bwxglpmq","name":"Withings","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-01-27T09:00:28.713-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-27T09:00:28.713-05:00","display_at":"2026-01-27T09:00:28.713-05:00","deliver_notifications":true,"tweet_id":null,"id":"5jpvtnr7ms5n","incident_id":"p5wb95tbby7w","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We received this notice from Withings about the planned maintenance of their cloud service. Their status page is here: https://status.withings.io/#scheduled-33\n\n\"Scheduled Network Maintenance [Upcoming] Tuesday 27th January 2026 10:00:00 \u003e\nWe will be performing brief network maintenance on January 27th between 10:00 AM and 12:00 PM. While this window is two hours long, we anticipate a maximum service interruption of 5 minutes.\n\nWe apologize for any inconvenience this may cause and appreciate your patience as we improve our infrastructure.\"","created_at":"2026-01-16T09:02:38.125-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-16T09:02:38.125-05:00","display_at":"2026-01-16T09:02:38.125-05:00","deliver_notifications":true,"tweet_id":null,"id":"cmlttk1s9ck5","incident_id":"p5wb95tbby7w","custom_tweet":null,"affected_components":[{"code":"l4j2bwxglpmq","name":"Withings","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Withings","created_at":"2013-12-06T12:51:26.590-05:00","updated_at":"2026-01-27T12:00:21.223-05:00","position":51,"description":null,"showcase":false,"start_date":null,"id":"l4j2bwxglpmq","page_id":"yvsrmgx3562d","group_id":null}]},{"name":"Polar Maintenance","status":"completed","created_at":"2025-12-08T08:57:45.514-05:00","updated_at":"2026-01-08T02:00:21.462-05:00","monitoring_at":null,"resolved_at":"2026-01-08T02:00:21.430-05:00","impact":"maintenance","shortlink":"https://stspg.io/wstp0b3n9237","scheduled_for":"2026-01-07T14:00:00.000-05:00","scheduled_until":"2026-01-08T02:00:00.000-05:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-01-07T13:00:26.006-05:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2025-12-08T08:57:45.509-05:00","reminder_intervals":null,"id":"tvtvkbd9y9cg","page_id":"yvsrmgx3562d","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-01-08T02:00:21.430-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-08T02:00:21.430-05:00","display_at":"2026-01-08T02:00:21.430-05:00","deliver_notifications":true,"tweet_id":null,"id":"xgt6xkktscl3","incident_id":"tvtvkbd9y9cg","custom_tweet":null,"affected_components":[{"code":"8rhyrdtbtpkj","name":"Polar","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-01-07T14:00:21.158-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-07T14:00:21.158-05:00","display_at":"2026-01-07T14:00:21.158-05:00","deliver_notifications":true,"tweet_id":null,"id":"nywkvrzb7sws","incident_id":"tvtvkbd9y9cg","custom_tweet":null,"affected_components":[{"code":"8rhyrdtbtpkj","name":"Polar","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-01-07T13:00:25.924-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-07T13:00:25.924-05:00","display_at":"2026-01-07T13:00:25.924-05:00","deliver_notifications":true,"tweet_id":null,"id":"11s4yhxfz29c","incident_id":"tvtvkbd9y9cg","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Polar made us aware of the maintenance they have planned. Their notification is below:\n\n\"Hereby we'd like to let you know that on Wednesday January 7th, 2026 at 07:00 UTC there will be a scheduled maintenance break in AccessLink API. We're expecting a downtime of up to 12 hours, and we will do our best to have the required database update ready as soon as possible.\n \nQueued data will be automatically transferred when the break is over.\n \nTo track the progress of the maintenance break, head over to https://status.polar.com/.\n \nAs always, if you have any questions, our Customer Care is happy to help you at b2bhelpdesk@polar.com. Thank you for your patience and understanding!\"","created_at":"2025-12-08T08:57:45.567-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-12-08T08:57:45.567-05:00","display_at":"2025-12-08T08:57:45.567-05:00","deliver_notifications":true,"tweet_id":null,"id":"n5k1dsmvl9b4","incident_id":"tvtvkbd9y9cg","custom_tweet":null,"affected_components":[{"code":"8rhyrdtbtpkj","name":"Polar","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Polar","created_at":"2016-09-23T09:00:09.397-04:00","updated_at":"2026-01-08T02:00:21.282-05:00","position":35,"description":null,"showcase":false,"start_date":null,"id":"8rhyrdtbtpkj","page_id":"yvsrmgx3562d","group_id":null}]},{"name":"Newest Legacy iOS Native SDK versions for Apple Health summary query optimization","status":"resolved","created_at":"2025-10-17T13:07:49.067-04:00","updated_at":"2025-11-03T09:49:43.903-05:00","monitoring_at":null,"resolved_at":"2025-11-03T09:49:43.889-05:00","impact":"none","shortlink":"https://stspg.io/d110jz3x46p5","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-10-17T13:07:49.062-04:00","reminder_intervals":null,"id":"7k8f28cwckdk","page_id":"yvsrmgx3562d","incident_updates":[{"status":"resolved","body":"We are going to close this status page as it was more of an FYI for our clients than reporting an internal issue. If there are any questions about the below KBA, then reach out to the technical support team at support@validic.com\n\nhttps://help.validic.com/space/VCS/4957044737/Apple+Health+Summary+Record+Volume+Improvements","created_at":"2025-11-03T09:49:43.889-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-11-03T09:49:43.889-05:00","display_at":"2025-11-03T09:49:43.889-05:00","deliver_notifications":true,"tweet_id":null,"id":"wj6mz2cdfm8x","incident_id":"7k8f28cwckdk","custom_tweet":null,"affected_components":[{"code":"8wjkp3nf9zr0","name":"Legacy SDK (1.x.x)","old_status":"operational","new_status":"operational"}]},{"status":"identified","body":"This is less of reporting an issue and more for noting a fix for something Validic noticed about Apple iOS 26 and summary records. Apple has always surfaced old summary records as new records in their HealthKit api as part of their housekeeping. In iOS 26, it appears this can happen much more frequently. Apple has acknowledged this is a bug in iOS 26. In versions older than Legacy iOS Native 1.18.0, in certain situations, the SDK would process that old record and then query every summary record since then. This creates a large volume of redundant summary records and slows the speed at which new data is ingested for users. More information about this is on this KBA: https://help.validic.com/space/VCS/4957044737/Apple+Health+Summary+Record+Volume+Improvements\n\nClients using the Apple Health/HealthKit module in the Validic SDK are encouraged to update to Legacy iOS Native 1.18.0 to mitigate this and have the best performance they can with our integration with the HealthKit API\n\nIf you or your team has any questions about the information above or in the linked KBA, open a ticket with Validic technical support by emailing support@validic.com","created_at":"2025-10-17T13:07:49.114-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-17T13:07:49.114-04:00","display_at":"2025-10-17T13:07:49.114-04:00","deliver_notifications":true,"tweet_id":null,"id":"4389hqklrc61","incident_id":"7k8f28cwckdk","custom_tweet":null,"affected_components":[{"code":"8wjkp3nf9zr0","name":"Legacy SDK (1.x.x)","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Legacy SDK (1.x.x)","created_at":"2025-10-17T13:06:11.123-04:00","updated_at":"2026-02-04T09:49:06.056-05:00","position":56,"description":null,"showcase":false,"start_date":"2025-10-17T00:00:00.000-04:00","id":"8wjkp3nf9zr0","page_id":"yvsrmgx3562d","group_id":null}]},{"name":"Polar Maintenance","status":"completed","created_at":"2025-09-29T09:48:09.408-04:00","updated_at":"2025-10-29T05:00:21.443-04:00","monitoring_at":null,"resolved_at":"2025-10-29T05:00:21.412-04:00","impact":"maintenance","shortlink":"https://stspg.io/g6g78rds7mhn","scheduled_for":"2025-10-29T02:00:00.000-04:00","scheduled_until":"2025-10-29T05:00:00.000-04:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2025-10-29T01:00:21.720-04:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2025-09-29T09:48:09.402-04:00","reminder_intervals":null,"id":"6m5yr2fk70kq","page_id":"yvsrmgx3562d","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2025-10-29T05:00:21.412-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-29T05:00:21.412-04:00","display_at":"2025-10-29T05:00:21.412-04:00","deliver_notifications":true,"tweet_id":null,"id":"7lsv96w9wd2r","incident_id":"6m5yr2fk70kq","custom_tweet":null,"affected_components":[{"code":"8rhyrdtbtpkj","name":"Polar","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2025-10-29T02:00:21.609-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-29T02:00:21.609-04:00","display_at":"2025-10-29T02:00:21.609-04:00","deliver_notifications":true,"tweet_id":null,"id":"347b1nqmmbw4","incident_id":"6m5yr2fk70kq","custom_tweet":null,"affected_components":[{"code":"8rhyrdtbtpkj","name":"Polar","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2025-10-29T01:00:21.545-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-29T01:00:21.545-04:00","display_at":"2025-10-29T01:00:21.545-04:00","deliver_notifications":true,"tweet_id":null,"id":"vwlwp46ny44s","incident_id":"6m5yr2fk70kq","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Polar has made us aware that they will have a 3-hour maintenance period on 10/29/25. Below is the language they shared with us. \n\n\"We'd like to let you know that on Wednesday 29th of October 2025 at 06:00 UTC we will have a scheduled maintenance break in all Polar services.\n \nWe're expecting a downtime of up to 3 hours in AccessLink for \"under-the-hood\" improvements, after which it will take a few hours for all the services to be up and running at full speed.\n \nTo track the progress of the maintenance break, head over to https://status.polar.com/. \"","created_at":"2025-09-29T09:48:09.457-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-09-29T09:48:09.457-04:00","display_at":"2025-09-29T09:48:09.457-04:00","deliver_notifications":true,"tweet_id":null,"id":"jbk4f1dkr9db","incident_id":"6m5yr2fk70kq","custom_tweet":null,"affected_components":[{"code":"8rhyrdtbtpkj","name":"Polar","old_status":"degraded_performance","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Polar","created_at":"2016-09-23T09:00:09.397-04:00","updated_at":"2026-01-08T02:00:21.282-05:00","position":35,"description":null,"showcase":false,"start_date":null,"id":"8rhyrdtbtpkj","page_id":"yvsrmgx3562d","group_id":null}]},{"name":"Polar requiring end user accept new terms for data syncs","status":"resolved","created_at":"2025-09-11T08:53:16.479-04:00","updated_at":"2025-09-29T12:38:14.239-04:00","monitoring_at":"2025-09-15T10:06:57.504-04:00","resolved_at":"2025-09-29T12:38:14.211-04:00","impact":"minor","shortlink":"https://stspg.io/wvhcjfbp655y","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-09-11T08:53:16.474-04:00","reminder_intervals":null,"id":"04w1w1zbwfr9","page_id":"yvsrmgx3562d","incident_updates":[{"status":"resolved","body":"We have seen the number of errors continue to trend down, but we are still seeing errors for users who haven't taken the action of accepting the new Polar terms and conditions in the Polar application. We've created the following KBA regarding this. We urge our clients who depend on Polar data to be in communication with their end users to ensure you still receive Polar data from them. Since there is no action Validic can take to resolve this for the end user, we will be closing this status page. \n\nhttps://help.validic.com/space/VCS/4940169227/Polar+Terms+\u0026+Conditions+Update+Required+for+Data+Syncs","created_at":"2025-09-29T12:38:14.211-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-09-29T12:38:14.211-04:00","display_at":"2025-09-29T12:38:14.211-04:00","deliver_notifications":true,"tweet_id":null,"id":"j4r840rrx5w3","incident_id":"04w1w1zbwfr9","custom_tweet":null,"affected_components":[{"code":"8rhyrdtbtpkj","name":"Polar","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We are seeing the rate of errors for Polar trending down, but end users should still be encouraged to take the following action, as that will be the only path to resolution for the user's data being made available in the Polar cloud. It appears there are still a lot of users who haven't taken that action yet. \n\nPolar had an update to its system due to new EU regulations. Due to this, end users will need to open the Polar app on their phone and accept the new terms to allow for data sharing with third-party applications like the Validic ecosystem. Until an end user takes that action, data will not be shared with third-party applications, including Validic. Clients using Polar need to message end users to let them know to take this action to ensure continued data syncs from the Polar API to the Validic servers.","created_at":"2025-09-22T10:05:03.997-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-09-22T10:05:03.997-04:00","display_at":"2025-09-22T10:05:03.997-04:00","deliver_notifications":true,"tweet_id":null,"id":"73m01kccqwh9","incident_id":"04w1w1zbwfr9","custom_tweet":null,"affected_components":[{"code":"8rhyrdtbtpkj","name":"Polar","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"monitoring","body":"We appreciate the clients who have reached out to your users to request that they take this action in the Polar application to allow data to flow. We have not seen a great drop in the number of errors related to the need for the end users to take this action. Validic will be unable to pull data from the Polar API until users accept the new terms, including the update for the new EU regulations. \n\nPolar status page: https://status.polar.com/incidents/wn2cgh4q79pr\nInformation on the EU regulations that went live: https://iapp.org/news/a/eu-data-act-all-your-threshold-questions-answered\n\nIf a client using Polar has questions about this, send in a ticket to Validic technical support by emailing support@validic.com","created_at":"2025-09-15T10:06:57.504-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-09-15T10:06:57.504-04:00","display_at":"2025-09-15T10:06:57.504-04:00","deliver_notifications":true,"tweet_id":null,"id":"j43g6llbtrs2","incident_id":"04w1w1zbwfr9","custom_tweet":null,"affected_components":[{"code":"8rhyrdtbtpkj","name":"Polar","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"Overnight, Polar had an update to its system due to new EU regulations. Due to this, end users will need to open the Polar app on their phone and accept the new terms to allow for data sharing with third-party applications like the Validic ecosystem. Until an end user takes that action, data will not be shared with third-party applications, including Validic. Clients using Polar need to message end users to let them know to take this action to ensure continued data syncs from the Polar API to the Validic servers. \n\nInformation on the EU regulations that went live: https://iapp.org/news/a/eu-data-act-all-your-threshold-questions-answered\nPolar Status page on this: https://status.polar.com/\n\nIf a client using Polar has questions about this, send in a ticket to Validic technical support by emailing support@validic.com","created_at":"2025-09-11T08:53:16.548-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-09-11T08:53:16.548-04:00","display_at":"2025-09-11T08:53:16.548-04:00","deliver_notifications":true,"tweet_id":null,"id":"gml968h4vkjp","incident_id":"04w1w1zbwfr9","custom_tweet":null,"affected_components":[{"code":"8rhyrdtbtpkj","name":"Polar","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Polar","created_at":"2016-09-23T09:00:09.397-04:00","updated_at":"2026-01-08T02:00:21.282-05:00","position":35,"description":null,"showcase":false,"start_date":null,"id":"8rhyrdtbtpkj","page_id":"yvsrmgx3562d","group_id":null}]},{"name":"Withings Scheduled Maintenance - Sept. 16","status":"completed","created_at":"2025-09-16T12:52:12.836-04:00","updated_at":"2025-09-17T12:40:17.551-04:00","monitoring_at":null,"resolved_at":"2025-09-17T12:40:17.531-04:00","impact":"maintenance","shortlink":"https://stspg.io/h08510bstz4p","scheduled_for":"2025-09-16T20:00:00.000-04:00","scheduled_until":"2025-09-16T21:00:00.000-04:00","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-09-16T12:52:12.831-04:00","reminder_intervals":null,"id":"293zw37rcsj7","page_id":"yvsrmgx3562d","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2025-09-17T12:40:17.531-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-09-17T12:40:17.531-04:00","display_at":"2025-09-17T12:40:17.531-04:00","deliver_notifications":true,"tweet_id":null,"id":"qxgw7wnwtnhq","incident_id":"293zw37rcsj7","custom_tweet":null,"affected_components":[{"code":"l4j2bwxglpmq","name":"Withings","old_status":"operational","new_status":"operational"}]},{"status":"scheduled","body":"Withings has sent notification that they will be doing maintenance today at 20:00. They did not, however, note what timezone that 20:00 is for so we wanted to let everyone know about this so that you can expect that there might be Withings data delays or users unable to connect to Withings at some point later today.\n\nHere is the Withings notice:\n\n\"Emergency network maintenance was scheduled for Tuesday 16th September 2025 20:00:00\n\nA network equipment reboot will be performed with up to 5 minutes downtime during a 1h maintenance window\n\nThanks,\nWithings Status\"","created_at":"2025-09-16T12:52:12.883-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-09-16T12:52:12.883-04:00","display_at":"2025-09-16T12:52:12.883-04:00","deliver_notifications":true,"tweet_id":null,"id":"ngqr10qpqcd6","incident_id":"293zw37rcsj7","custom_tweet":null,"affected_components":[{"code":"l4j2bwxglpmq","name":"Withings","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Withings","created_at":"2013-12-06T12:51:26.590-05:00","updated_at":"2026-01-27T12:00:21.223-05:00","position":51,"description":null,"showcase":false,"start_date":null,"id":"l4j2bwxglpmq","page_id":"yvsrmgx3562d","group_id":null}]},{"name":"Fitbit Nutrition Data Sync Errors","status":"resolved","created_at":"2025-08-06T15:02:18.745-04:00","updated_at":"2025-08-07T13:38:18.617-04:00","monitoring_at":null,"resolved_at":"2025-08-07T13:38:18.601-04:00","impact":"minor","shortlink":"https://stspg.io/pnxb1fddlb6z","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-08-06T15:02:18.738-04:00","reminder_intervals":null,"id":"bmj8r0wcpjyq","page_id":"yvsrmgx3562d","incident_updates":[{"status":"resolved","body":"Fitbit made an adjustment on their side and the issue is fully resolved","created_at":"2025-08-07T13:38:18.601-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-08-07T13:38:18.601-04:00","display_at":"2025-08-07T13:38:18.601-04:00","deliver_notifications":true,"tweet_id":null,"id":"7660fc1r6r0m","incident_id":"bmj8r0wcpjyq","custom_tweet":null,"affected_components":[{"code":"33l0dn8s53xs","name":"Fitbit","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We've identified an issue causing increased errors when syncing nutrition data from Fitbit, resulting in \"500 Internal Server Error\" entries appearing in client logs. The issue is due to recent unexpected changes in Fitbit's nutrition data format.\n\nOur engineering team is actively working on an update to handle these changes. We've reached out to Fitbit for clarification and are monitoring the situation closely.\n\nWe will provide further updates as new information becomes available.\n\nThank you for your patience.","created_at":"2025-08-06T15:02:18.836-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-08-06T15:02:18.836-04:00","display_at":"2025-08-06T15:02:18.836-04:00","deliver_notifications":true,"tweet_id":null,"id":"yt0zsx63ydbb","incident_id":"bmj8r0wcpjyq","custom_tweet":null,"affected_components":[{"code":"33l0dn8s53xs","name":"Fitbit","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Fitbit","created_at":"2013-12-06T12:49:11.388-05:00","updated_at":"2026-09-01T01:00:07.361-04:00","position":16,"description":null,"showcase":false,"start_date":null,"id":"33l0dn8s53xs","page_id":"yvsrmgx3562d","group_id":null}]},{"name":"Fitbit Data Delays","status":"resolved","created_at":"2025-08-05T23:24:58.821-04:00","updated_at":"2025-08-06T13:51:32.592-04:00","monitoring_at":"2025-08-06T07:49:47.851-04:00","resolved_at":"2025-08-06T13:51:32.574-04:00","impact":"minor","shortlink":"https://stspg.io/4zzlsz31hqqy","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-08-05T23:24:58.816-04:00","reminder_intervals":null,"id":"slc4c0w4ylzp","page_id":"yvsrmgx3562d","incident_updates":[{"status":"resolved","body":"Data continues to flow as expected. This issue is resolved.","created_at":"2025-08-06T13:51:32.574-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-08-06T13:51:32.574-04:00","display_at":"2025-08-06T13:51:32.574-04:00","deliver_notifications":true,"tweet_id":null,"id":"znzwrqht9m47","incident_id":"slc4c0w4ylzp","custom_tweet":null,"affected_components":[{"code":"33l0dn8s53xs","name":"Fitbit","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Data is flowing successfully after a period where it wasn't. We're monitoring as the data catches back up.","created_at":"2025-08-06T07:49:47.851-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-08-06T07:49:47.851-04:00","display_at":"2025-08-06T07:49:47.851-04:00","deliver_notifications":true,"tweet_id":null,"id":"76kvgbtg77q6","incident_id":"slc4c0w4ylzp","custom_tweet":null,"affected_components":[{"code":"33l0dn8s53xs","name":"Fitbit","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"Validic is investigating possible issues with the delivery of data from Fitbit.\n\nAs a result, you may see delays in receiving user data from Fitbit users and users may see issues when trying to sync to Fitbit.\n\nWe will provide updates here when they are available.","created_at":"2025-08-05T23:24:58.899-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-08-05T23:24:58.899-04:00","display_at":"2025-08-05T23:24:58.899-04:00","deliver_notifications":true,"tweet_id":null,"id":"9z7lx7w7kbk5","incident_id":"slc4c0w4ylzp","custom_tweet":null,"affected_components":[{"code":"33l0dn8s53xs","name":"Fitbit","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Fitbit","created_at":"2013-12-06T12:49:11.388-05:00","updated_at":"2026-09-01T01:00:07.361-04:00","position":16,"description":null,"showcase":false,"start_date":null,"id":"33l0dn8s53xs","page_id":"yvsrmgx3562d","group_id":null}]}]
}