Polar requiring end user accept new terms for data syncs

Incident Report for Validic V1

Identified

Overnight, Polar had an update to its system due to new EU regulations. Due to this, end users will need to open the Polar app on their phone and accept the new terms to allow for data sharing with third-party applications like the Validic ecosystem. Until an end user takes that action, data will not be shared with third-party applications, including Validic. Clients using Polar need to message end users to let them know to take this action to ensure continued data syncs from the Polar API to the Validic servers.

Information on the EU regulations that went live: https://iapp.org/news/a/eu-data-act-all-your-threshold-questions-answered
Polar Status page on this: https://status.polar.com/

If a client using Polar has questions about this, send in a ticket to Validic technical support by emailing support@validic.com
Posted Sep 11, 2025 - 08:53 EDT
This incident affects: Polar.