Monitoring - Garmin has reported that the recovery of Garmin Connect is underway. Validic is starting to see an increase in data from Garmin.
You may still see delays in the delivery of some Garmin data as they complete this recovery.
Validic will continue to monitor this and post updates here as needed and when the recovery is complete.
Aug 5, 20:19 EDT
Update - Garmin has reported a partial recovery of their systems but we do still expect delays in delivery of user data and the ability for new users to sync to Garmin via the Validic Marketplace.
Jul 27, 09:38 EDT
Update - Garmin has posted an update related to this outage:

"We are currently experiencing an outage that affects Garmin.com and Garmin Connect. This outage also affects our call centers, and we are currently unable to receive any calls, emails or online chats. We are working to resolve this issue as quickly as possible and apologize for this inconvenience."

Validic will continue to monitor this issue and provide updates here when they are available.
Jul 24, 16:39 EDT
Investigating - Garmin is currently reporting an outage affecting their website and API.

As a result, users may not be able to sync Garmin via the Validic Marketplace and you may see delays in receiving user data from existing Garmin users.

Validic will continue to monitor this issue and provide updates here when they are available.
Jul 23, 15:56 EDT
Update - Validic has been in contact with the Runkeeper team regarding the delayed delivery of their data. We have been directed to this statement that Runkeeper has released regarding this issue:

"With users turning to fitness apps during the COVID-19 crisis, we are experiencing larger than normal activity in Runkeeper traffic. As a result, our system has been challenged in order to keep up with connections coming through other apps using the Health Graph API. Our team is looking into solutions, and I will get back to you when I have any more information."

Validic will continue to monitor this issue and post any updates to this page.
Jun 9, 15:00 EDT
Investigating - Validic is currently experiencing delays in retrieving user data from Runkeeper. Our team is currently investigating this and will post updates to this page as more information becomes available.
Apr 13, 15:22 EDT

About This Site

We continuously monitor the status of the Validic API and all its related services. If there are any interruptions in service, a note will be posted here. If you are experiencing problems connecting to Validic and do not see a notice posted here, please visit support.validic.com to review our knowledge base articles for quick troubleshooting support. If your issue is not addressed there, please email support@validic.com with your company name, organization ID and user ID for the user experiencing issues, if necessary, and any other supporting information that may help expedite the resolution of your support request.

API Operational
App Marketplace Operational
Developer Portal Operational
Push Notification Service Operational
ActivLIFE Operational
AsthmaMD Operational
Bewell Connect Operational
BodiMetrics Operational
BodyTrace Operational
Boltt Operational
Edamam Operational
Epson Operational
FatSecret Operational
Fitbit Operational
Garmin Degraded Performance
Higi Operational
iHealth Operational
Kiqplan Operational
Misfit Wearables Operational
Movable Operational
MyFitnessPal Operational
Omron Wellness Operational
Ozmo Operational
Pear Sports Operational
Personalabs Operational
Piezo Operational
Polar Operational
Precor Operational
PredictBGL Operational
Qardio Operational
RunKeeper Degraded Performance
RxCheck Operational
SleepImage Operational
Strava Operational
Suunto Operational
Telcare Operational
TomTom Operational
Under Armour / MapMyFitness Operational
Validic Mobile Operational
VitalUp Operational
Withings Operational
Yoo Operational
Support Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
api.validic.com
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app.validic.com
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mobile.validic.com
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Past Incidents
Aug 6, 2020

No incidents reported today.

Aug 5, 2020

Unresolved incident: Garmin Reporting an Outage Affecting their API.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020
Completed - This change has been completed, please reach out to support with any issues.
Jul 31, 12:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 11:57 EDT
Scheduled - On July 31st, Validic will be dropping support for TLS 1.0 and 1.1 on api.validic.com and will require a client that supports TLS 1.2. After Validic disables TLS 1.0 and 1.1, any inbound connections to api.validic.com that rely on TLS 1.0 and 1.1 will fail. To limit any interruptions please check your client configuration and version to ensure compliance with the latest industry standards.

Background:
Transport Layer Security (TLS) is the protocol used on the web today to encrypt HTTPS connections. Version 1.0 was standardized almost 20 years ago as the successor to SSL 3.0, but is universally considered insecure due to being vulnerable to attacks such as BEAST and POODLE. Version 1.1 followed in 2006 and mitigated BEAST, but adoption was minimal as some major browsers opted to make the jump directly to TLS 1.2 (codified in 2008).
In addition to the documented vulnerabilities, standards bodies such as the Payment Cards Industry Security Standards Council (PCI SSC) and the National Institute of Standards and Technology (NIST) recommend disabling TLS 1.0 and 1.1. Specifically, PCI requires that sites use a minimum of TLS 1.1, with TLS 1.2 recommended, and NIST requires at least TLS 1.2.
Jun 23, 13:47 EDT
Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.

Jul 28, 2020

No incidents reported.

Jul 27, 2020
Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.

Jul 24, 2020
Jul 23, 2020