Update - Validic is still investigating possible solutions to the Polar authorization issues. We will update this status as more information becomes available.
Aug 23, 2023 - 13:32 EDT
Investigating - Validic is investigating a possible issue where users may experience errors when attempting to authorize Polar in the Validic marketplace.

As a result, some users may not be able to successfully connect to Polar.

We will provide updates here as they are available.

Jul 12, 2023 - 13:36 EDT

About This Site

This status page is for Validic's Legacy V1 Platform. For our current Inform Platform, please use https://trust.validic.com/

We continuously monitor the status of the Validic API and all its related services. If there are any interruptions in service, a note will be posted here. If you are experiencing problems connecting to Validic and do not see a notice posted here, please visit support.validic.com to review our knowledge base articles for quick troubleshooting support. If your issue is not addressed there, please email support@validic.com with your company name, organization ID and user ID for the user experiencing issues, if necessary, and any other supporting information that may help expedite the resolution of your support request.

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We've been made aware that TomTom is sunsetting it's API on Sept 30 2023. Due to this we are planning to sunset TomTom as a source shortly before that date. When that occurs TomTom will be removed as a source in the marketplace for any orgs that are connected to this source. Users will no longer sync data with that source as of 9/30/23.

For clarity on what actions will be taken on TomTom's end. Below is what was communicated to us from TomTom:

The TomTom Sports mobile app, MySports Website, MySports Connect desktop application and all Sports Cloud APIs will be discontinued and permanently removed.

Users of our sports products may be able to still use them to see activity statistics on their device itself, but they will no longer get updates or will not be able to sync activities to the TomTom Sports platforms and applications.

Users that would like to keep their activity history, can download it from the TomTom MySports web application until the 30th September 2023.

Posted on Sep 18, 2023 - 09:49 EDT
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Past Incidents
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