Telcare Data Delays
Update - Validic is continuing to investigate the issue with Telcare and have reached out to the Telcare team for more information about the issues we're seeing receiving data from their API.
Oct 13, 11:17 EDT
Investigating - Validic is investigating an issue where data from Telcare users may be delayed in the Validic Legacy API.

Validic will continue to monitor this issue and provide updates here when they are available.
Oct 12, 10:38 EDT
Withings Delayed or Missing Data
Investigating - Validic is investigating an issue where data from Withings users may be delayed or missing in the Validic Legacy API.

We will provide updates here when they are available.
Oct 12, 10:07 EDT

About This Site

We continuously monitor the status of the Validic API and all its related services. If there are any interruptions in service, a note will be posted here. If you are experiencing problems connecting to Validic and do not see a notice posted here, please visit support.validic.com to review our knowledge base articles for quick troubleshooting support. If your issue is not addressed there, please email support@validic.com with your company name, organization ID and user ID for the user experiencing issues, if necessary, and any other supporting information that may help expedite the resolution of your support request.

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Past Incidents
Oct 21, 2021

No incidents reported today.

Oct 20, 2021

No incidents reported.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021
Fitbit Data Delays
Resolved - The delivery of Fitbit data has returned to expected times.
Oct 14, 12:14 EDT
Monitoring - Validic is continuing to monitor an ongoing issue regarding data delays with Fitbit.

We will provide updates here when they are available.
Oct 14, 09:15 EDT
Oct 13, 2021

Unresolved incident: Telcare Data Delays.

Oct 12, 2021

Unresolved incident: Withings Delayed or Missing Data.

Oct 11, 2021
Validic Investigating Withings Data Delays
Resolved - This incident has been resolved.
Oct 11, 11:59 EDT
Monitoring - Withings has found the root cause of the data synchronization issue.

A fix is currently available in Healthmate for iOS version 5.5.1 and will be available in Healthmate for Android version 5.6 when it releases in approximately a month.

Validic will continue to monitor.
Jul 21, 09:51 EDT
Update - Good afternoon everyone,

We are continuing our joint investigation with the Withings mobile engineering team.

To date, there has been no root cause identified.

We will update you again, once we have heard something from the Withings team.
Jul 19, 15:04 EDT
Update - Withings is still investigating and have not yet reported finding the root cause of the issue.

Validic continues to assist Withings with the investigation
Jun 29, 13:44 EDT
Update - Withings engineering is still investigating this issue, but have not yet identified the root cause.
Jun 22, 13:14 EDT
Update - Withings is still investigating the issue.
Jun 16, 14:34 EDT
Update - The Withings engineering team has stated they have determined the mobile application is not consistently transmitting the user data to the Withings API as is expected. They are still investigating the root cause.
Jun 10, 09:54 EDT
Update - A quick update to let all of you know we are still working with Withings on the investigation of this issue. Progress has been made, but the root cause has not yet been identified and therefore no ETA for a fix.
Jun 7, 14:30 EDT
Investigating - Validic is currently investigating possible delayed or missing data for Withings users. Some users are reporting that the data they have captured and can see in the Withings HealthMate app is not in the API.

We will provide updates here when they are available.
May 19, 16:24 EDT
Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021
MyFitnessPal Reporting API Issues
Resolved - This incident has been resolved.
Oct 7, 14:04 EDT
Monitoring - MyFitnessPal has applied a fix and are monitoring the results.
Oct 7, 13:53 EDT
Investigating - MyFitnessPal has reported that they are investigating an incident causing the MyFitnessPal site and API to be unresponsive'

As a result, you may see delays in receiving user data from MyFitnessPal users and users may see issues when trying to sync to MyFitnessPal via the Validic Marketplace.

Validic will continue to monitor this issue and provide updates here when they are available.
Oct 7, 13:18 EDT
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