Validic Investigating Withings Data Delays
Update - The Withings engineering team has stated they have determined the mobile application is not consistently transmitting the user data to the Withings API as is expected. They are still investigating the root cause.
Jun 10, 09:54 EDT
Update - A quick update to let all of you know we are still working with Withings on the investigation of this issue. Progress has been made, but the root cause has not yet been identified and therefore no ETA for a fix.
Jun 7, 14:30 EDT
Investigating - Validic is currently investigating possible delayed or missing data for Withings users. Some users are reporting that the data they have captured and can see in the Withings HealthMate app is not in the API.

We will provide updates here when they are available.
May 19, 16:24 EDT

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We continuously monitor the status of the Validic API and all its related services. If there are any interruptions in service, a note will be posted here. If you are experiencing problems connecting to Validic and do not see a notice posted here, please visit support.validic.com to review our knowledge base articles for quick troubleshooting support. If your issue is not addressed there, please email support@validic.com with your company name, organization ID and user ID for the user experiencing issues, if necessary, and any other supporting information that may help expedite the resolution of your support request.

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Past Incidents
Jun 16, 2021

No incidents reported today.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021
MyFitnessPal Reporting API Issues
Resolved - This incident has been resolved.
Jun 11, 09:13 EDT
Investigating - MyFitnessPal has reported that they are seeing an increased number of errors with their Partner API endpoints.

As a result, you may see delays in receiving user data from MyFitnessPal users and users may see issues when trying to sync to MyFitnessPal via the Validic Marketplace.

Validic will continue to monitor this issue and provide updates here when they are available.
Jun 10, 11:28 EDT
Jun 10, 2021

Unresolved incident: Validic Investigating Withings Data Delays.

Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021
Omron Delayed Data
Resolved - Omron informed us the issue has been resolved and data flow has been fully restored.
Jun 7, 11:12 EDT
Monitoring - Omron Support has not yet reported what the root cause or fix was, but data seems to be coming in from their cloud servers to us.

We have requested a root cause, the fix/mitigation, if any data is missing, and what it would take to retrieve that data.

We will continue to monitor this until Omron can supply the requested information.
Jun 2, 15:50 EDT
Investigating - Our monitoring systems have reported seeing delays on receiving data from the Omron API servers.

Omron API Support has been notified of this issue.

We will be assisting them with investigation for the root cause of the delay.
Jun 2, 10:36 EDT
Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

Jun 3, 2021

No incidents reported.

Jun 2, 2021
Validic Investigating Runkeeper Data Delays
Resolved - The issue, while not yet confirmed by Runkeeper, seems to have resolved itself.

Response times have returned to normal and data is being processed without delays.

We are resolving this issue.
Jun 2, 09:40 EDT
Monitoring - Runkeeper data delivery is starting to normalize.

Validic will continue to monitor this and provide updates here.
Jun 1, 11:53 EDT
Investigating - Validic is currently investigating possible delayed data delivery for Runkeeper users.

We will provide updates here when they are available.
Jun 1, 09:20 EDT
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