Monitoring - Withings has found the root cause of the data synchronization issue.

A fix is currently available in Healthmate for iOS version 5.5.1 and will be available in Healthmate for Android version 5.6 when it releases in approximately a month.

Validic will continue to monitor.
Jul 21, 09:51 EDT
Update - Good afternoon everyone,

We are continuing our joint investigation with the Withings mobile engineering team.

To date, there has been no root cause identified.

We will update you again, once we have heard something from the Withings team.
Jul 19, 15:04 EDT
Update - Withings is still investigating and have not yet reported finding the root cause of the issue.

Validic continues to assist Withings with the investigation
Jun 29, 13:44 EDT
Update - Withings engineering is still investigating this issue, but have not yet identified the root cause.
Jun 22, 13:14 EDT
Update - Withings is still investigating the issue.
Jun 16, 14:34 EDT
Update - The Withings engineering team has stated they have determined the mobile application is not consistently transmitting the user data to the Withings API as is expected. They are still investigating the root cause.
Jun 10, 09:54 EDT
Update - A quick update to let all of you know we are still working with Withings on the investigation of this issue. Progress has been made, but the root cause has not yet been identified and therefore no ETA for a fix.
Jun 7, 14:30 EDT
Investigating - Validic is currently investigating possible delayed or missing data for Withings users. Some users are reporting that the data they have captured and can see in the Withings HealthMate app is not in the API.

We will provide updates here when they are available.
May 19, 16:24 EDT

About This Site

We continuously monitor the status of the Validic API and all its related services. If there are any interruptions in service, a note will be posted here. If you are experiencing problems connecting to Validic and do not see a notice posted here, please visit support.validic.com to review our knowledge base articles for quick troubleshooting support. If your issue is not addressed there, please email support@validic.com with your company name, organization ID and user ID for the user experiencing issues, if necessary, and any other supporting information that may help expedite the resolution of your support request.

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Past Incidents
Sep 26, 2021

No incidents reported today.

Sep 25, 2021

No incidents reported.

Sep 24, 2021

No incidents reported.

Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021
Resolved - Fitbit is now reporting that this issue has been resolved.
Sep 14, 16:28 EDT
Identified - Fitbit has reported that API interactions are failing for some users. The Fitbit team has identified the issue and are working on the fix.

As a result, you may see delays in receiving user data from Fitbit users and users may see issues when trying to sync to Fitbit via the Validic Marketplace.

Validic will continue to monitor this issue and provide updates here when they are available.
Sep 14, 16:26 EDT
Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.