Monitoring - Withings has found the root cause of the data synchronization issue.
A fix is currently available in Healthmate for iOS version 5.5.1 and will be available in Healthmate for Android version 5.6 when it releases in approximately a month.
Validic will continue to monitor.
Jul 21, 09:51 EDT
A fix is currently available in Healthmate for iOS version 5.5.1 and will be available in Healthmate for Android version 5.6 when it releases in approximately a month.
Validic will continue to monitor.
Jul 21, 09:51 EDT
Update - Good afternoon everyone,
We are continuing our joint investigation with the Withings mobile engineering team.
To date, there has been no root cause identified.
We will update you again, once we have heard something from the Withings team.
Jul 19, 15:04 EDT
We are continuing our joint investigation with the Withings mobile engineering team.
To date, there has been no root cause identified.
We will update you again, once we have heard something from the Withings team.
Jul 19, 15:04 EDT
Update - Withings is still investigating and have not yet reported finding the root cause of the issue.
Validic continues to assist Withings with the investigation
Jun 29, 13:44 EDT
Validic continues to assist Withings with the investigation
Jun 29, 13:44 EDT
Update - Withings engineering is still investigating this issue, but have not yet identified the root cause.
Jun 22, 13:14 EDT
Jun 22, 13:14 EDT
Update - Withings is still investigating the issue.
Jun 16, 14:34 EDT
Jun 16, 14:34 EDT
Update - The Withings engineering team has stated they have determined the mobile application is not consistently transmitting the user data to the Withings API as is expected. They are still investigating the root cause.
Jun 10, 09:54 EDT
Jun 10, 09:54 EDT
Update - A quick update to let all of you know we are still working with Withings on the investigation of this issue. Progress has been made, but the root cause has not yet been identified and therefore no ETA for a fix.
Jun 7, 14:30 EDT
Jun 7, 14:30 EDT
Investigating - Validic is currently investigating possible delayed or missing data for Withings users. Some users are reporting that the data they have captured and can see in the Withings HealthMate app is not in the API.
We will provide updates here when they are available.
May 19, 16:24 EDT
We will provide updates here when they are available.
May 19, 16:24 EDT
About This Site
We continuously monitor the status of the Validic API and all its related services. If there are any interruptions in service, a note will be posted here. If you are experiencing problems connecting to Validic and do not see a notice posted here, please visit support.validic.com to review our knowledge base articles for quick troubleshooting support. If your issue is not addressed there, please email support@validic.com with your company name, organization ID and user ID for the user experiencing issues, if necessary, and any other supporting information that may help expedite the resolution of your support request.
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