All Systems Operational

About This Site

We continuously monitor the status of the Validic API and all its related services. If there are any interruptions in service, a note will be posted here. If you are experiencing problems connecting to Validic and do not see a notice posted here, please visit support.validic.com to review our knowledge base articles for quick troubleshooting support. If your issue is not addressed there, please email support@validic.com with your company name, organization ID and user ID for the user experiencing issues, if necessary, and any other supporting information that may help expedite the resolution of your support request.

API Operational
App Marketplace Operational
Developer Portal Operational
Push Notification Service Operational
ActivLIFE Operational
AsthmaMD Operational
Bewell Connect Operational
BodiMetrics Operational
BodyTrace Operational
Boltt Operational
Edamam Operational
Epson Operational
FatSecret Operational
Fitbit Operational
Garmin Operational
Higi Operational
iHealth Operational
Kiqplan Operational
Misfit Wearables Operational
Movable Operational
MyFitnessPal Operational
Omron Wellness Operational
Ozmo Operational
Pear Sports Operational
Personalabs Operational
Piezo Operational
Polar Operational
Precor Operational
PredictBGL Operational
Qardio Operational
RunKeeper Operational
RxCheck Operational
SleepImage Operational
Strava Operational
Suunto Operational
Telcare Operational
TomTom Operational
Under Armour / MapMyFitness Operational
Validic Mobile Operational
VitalUp Operational
Withings Operational
Yoo Operational
Support Portal Operational
Operational
Degraded Performance
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Major Outage
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Past Incidents
Sep 20, 2020

No incidents reported today.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020
MyFitnessPal Scheduled Maintenance - September 17, 2020
Completed - The scheduled maintenance has been completed.
Sep 17, 06:53 EDT
Update - Under Armour has moved this maintenance to Thursday, September 17, 2020 starting at 12:00am EDT lasting for approximately 30 minutes.

During this maintenance, users may not be able to sync to MyFitnessPal via the Validic Marketplace and delivery data from MyFitnessPal may be delayed until the maintenance is complete.
Sep 16, 09:11 EDT
Scheduled - Under Armour has announced that they will be performing database maintenance for MyFitnessPal on Wednesday, September 16, 2020 starting at 12:00am EDT lasting for approximately 30 minutes.

During this maintenance, users may not be able to sync to MyFitnessPal via the Validic Marketplace and delivery data from MyFitnessPal may be delayed until the maintenance is complete.
Sep 14, 18:59 EDT
Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

Sep 10, 2020
iHealth Users Unexpectedly Disconnecting
Resolved - This incident has been resolved.
Sep 10, 15:55 EDT
Update - We have discovered that iHealth has modified their rate limits which is contributing to the user disconnects. While we work with iHealth to increase rate limits back to previous levels we will be deploying an update to our system to temporarily suspend support of historic data in an attempt to limit user disconnects.
Aug 21, 09:52 EDT
Investigating - Some iHealth users are reporting that they are unexpectedly being disconnected from the Validic Marketplace. Validic is currently investigating this issue and will post updates here as they are available.
Aug 20, 11:35 EDT
Sep 9, 2020

No incidents reported.

Sep 8, 2020
Fitbit Reporting Elevated API Error Responses
Resolved - While Fitbit is still showing this on their status page, we're not seeing any impact to data flow.
Sep 8, 15:56 EDT
Identified - Fitbit has identified and mitigated a problem which was causing the Fitbit API to return http 500 errors in response for requests for heart rate data and exercise details for all but a small fraction of requests.

Validic will continue to monitor this incident.
Aug 27, 13:31 EDT
Investigating - Fitbit is currently reporting an elevated rate of 500 error responses to some API requests. They state that heart rate or activity data are most likely to be affected.

As a result, you may see a delay in receiving some user data from your Fitbit users.

Validic will continue to monitor this issue and provide updates here when they are available.
Aug 25, 22:04 EDT
Sep 7, 2020

No incidents reported.

Sep 6, 2020

No incidents reported.

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