Validic V1 Status

Under Armour Data Delays

Update - We are still seeing periodic delays in the receipt of Under Armour data and are working with their team to try to identify the cause.
Jan 30, 2023 - 16:10 EST

Monitoring - The issue appears to be resolved. We're monitoring this now to ensure stability of the data delivery.
Jan 26, 2023 - 13:30 EST

Investigating - Validic is investigating possible issues with the delivery of data from Under Armour.

As a result, you may see delays in receiving user data from Under Armour users and users may see issues when trying to sync to Under Armour.

We will provide updates here when they are available.
Jan 25, 2023 - 21:19 EST

About This Site

This status page is for Validic's Legacy V1 Platform. For our current Inform Platform, please use https://trust.validic.com/

We continuously monitor the status of the Validic API and all its related services. If there are any interruptions in service, a note will be posted here. If you are experiencing problems connecting to Validic and do not see a notice posted here, please visit support.validic.com to review our knowledge base articles for quick troubleshooting support. If your issue is not addressed there, please email support@validic.com with your company name, organization ID and user ID for the user experiencing issues, if necessary, and any other supporting information that may help expedite the resolution of your support request.

API Operational

App Marketplace Operational

Developer Portal Operational

Push Notification Service Operational

ActivLIFE Operational

AsthmaMD Operational

Bewell Connect Operational

BodiMetrics Operational

BodyTrace Operational

Boltt Operational

Edamam Operational

Epson Operational

FatSecret Operational

Fitbit Operational

Garmin Operational

Higi Operational

iHealth Operational

Kiqplan Operational

Misfit Wearables Operational

Movable Operational

MyFitnessPal Operational

Omron Wellness Operational

Ozmo Degraded Performance

Pear Sports Operational

Personalabs Operational

Piezo Operational

Polar Operational

Precor Operational

PredictBGL Operational

Qardio Operational

RunKeeper Operational

RxCheck Operational

SleepImage Operational

Strava Operational

Suunto Operational

Telcare Operational

TomTom Operational

Under Armour / MapMyFitness Degraded Performance

Validic Mobile Operational

VitalUp Operational

Withings Operational

Yoo Operational

Support Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

api.validic.com

Fetching

app.validic.com

Fetching

mobile.validic.com

Fetching

Past Incidents

Feb 4, 2023

No incidents reported today.

Feb 3, 2023

Fitbit Data Delays

Resolved - The data has caught up. This incident is resolved.
Feb 3, 15:19 EST

Monitoring - The system appears to be recovering well. We're monitoring
Feb 3, 11:56 EST

Investigating - Validic is investigating possible issues with the delivery of data from Fitbit.

As a result, you may see delays in receiving user data from Fitbit users and users may see issues when trying to sync to Fitbit.

We will provide updates here when they are available.
Feb 3, 11:32 EST

Feb 2, 2023

No incidents reported.

Feb 1, 2023

Garmin Data Delays

Resolved - This issue has been resolved
Feb 1, 15:46 EST

Monitoring - Garmin data delivery has returned to normal. Validic will continue to monitor.
Feb 1, 10:44 EST

Investigating - Validic is investigating possible delays in the delivery of data from Garmin.

As a result, you may see delays in receiving user data from Garmin users and users may see issues when trying to sync to Garmin.

We will provide updates here when they are available.
Feb 1, 09:16 EST

Jan 31, 2023

No incidents reported.

Jan 30, 2023

MyFitnessPal Reporting Login Issues

Resolved - MyFitnessPal reports that this issue is resolved.
Jan 30, 20:02 EST

Monitoring - MyFitnessPal reports that they have implemented a fix to the login issue. Validic will continue to monitor.
Jan 30, 17:07 EST

Investigating - MyFitnessPal is reporting that some users are not able to log in via the web, mobile, or API products.

As a result, new users may not be able to connect their MyFitnessPal user via the Validic Marketplace.

We will provide updates here when they are available.
Jan 30, 14:21 EST

Withings Data Delays

Resolved - This incident has been resolved.
Jan 30, 13:54 EST

Monitoring - The issue appears to be resolved. We're monitoring this now to ensure stability of the data delivery.
Jan 26, 13:29 EST

Investigating - Validic is investigating possible issues with the delivery of data from Withings.

As a result, you may see delays in receiving user data from Withings users and users may see issues when trying to sync to Withings.

We will provide updates here when they are available.
Jan 25, 21:20 EST

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

Jan 25, 2023

Polar Authorization Errors

Resolved - This incident has been resolved.
Jan 25, 16:48 EST

Monitoring - Syncing to Polar via the Validic Marketplace is working as expected. Validic will continue to monitor.
Jan 25, 11:23 EST

Update - The Polar team has confirmed reports of this issue and are currently investigating.
Jan 25, 09:14 EST

Investigating - Some users are currently reporting errors when trying to connect to Polar via the Validic Marketplace.

Validic is investigating this issue and will provide updates here as they become available.
Jan 24, 17:06 EST

Jan 24, 2023

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.