Suunto Ending Support of Movescount - Oct. 27, 2020
Investigating - Suunto has announced that they will be discontinuing support of their Movescount app on October 13, 2020. Syncing to Movescount web will also be discontinued on October 27, 2020.

After these dates, Suunto users will no longer have data in the Validic API and Suunto Movescount will no longer be an option for new users to sync in the Validic App Marketplace.
Oct 8, 16:14 EDT

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We continuously monitor the status of the Validic API and all its related services. If there are any interruptions in service, a note will be posted here. If you are experiencing problems connecting to Validic and do not see a notice posted here, please visit support.validic.com to review our knowledge base articles for quick troubleshooting support. If your issue is not addressed there, please email support@validic.com with your company name, organization ID and user ID for the user experiencing issues, if necessary, and any other supporting information that may help expedite the resolution of your support request.

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Past Incidents
Oct 28, 2020

No incidents reported today.

Oct 27, 2020

No incidents reported.

Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

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Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020
Push Notification Delays
Resolved - This incident has been resolved.
Oct 14, 15:55 EDT
Monitoring - We've found and recovered from the root cause of the push notification outage. The majority of delayed messages will have been pushed out immediately upon recovery for all but a small group of organizations. The remaining organizations will receive their notifications over the next 24 hours as we process backlogs.

No data was lost as a result of this outage, only push notifications were delayed.

We apologize for this incident, and very much appreciate your patience as we worked through it. If you need any clarifications or have any questions please reach out to our support group and we'll be happy to help you.
Oct 14, 15:17 EDT
Investigating - Validic is currently experiencing delays with our push notifications.

The Validic team is actively investigating this issue. We will provide more details here as they become available.
Oct 14, 12:41 EDT
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