Monitoring - Withings has found the root cause of the data synchronization issue.

A fix is currently available in Healthmate for iOS version 5.5.1 and will be available in Healthmate for Android version 5.6 when it releases in approximately a month.

Validic will continue to monitor.
Jul 21, 09:51 EDT
Update - Good afternoon everyone,

We are continuing our joint investigation with the Withings mobile engineering team.

To date, there has been no root cause identified.

We will update you again, once we have heard something from the Withings team.
Jul 19, 15:04 EDT
Update - Withings is still investigating and have not yet reported finding the root cause of the issue.

Validic continues to assist Withings with the investigation
Jun 29, 13:44 EDT
Update - Withings engineering is still investigating this issue, but have not yet identified the root cause.
Jun 22, 13:14 EDT
Update - Withings is still investigating the issue.
Jun 16, 14:34 EDT
Update - The Withings engineering team has stated they have determined the mobile application is not consistently transmitting the user data to the Withings API as is expected. They are still investigating the root cause.
Jun 10, 09:54 EDT
Update - A quick update to let all of you know we are still working with Withings on the investigation of this issue. Progress has been made, but the root cause has not yet been identified and therefore no ETA for a fix.
Jun 7, 14:30 EDT
Investigating - Validic is currently investigating possible delayed or missing data for Withings users. Some users are reporting that the data they have captured and can see in the Withings HealthMate app is not in the API.

We will provide updates here when they are available.
May 19, 16:24 EDT

About This Site

We continuously monitor the status of the Validic API and all its related services. If there are any interruptions in service, a note will be posted here. If you are experiencing problems connecting to Validic and do not see a notice posted here, please visit support.validic.com to review our knowledge base articles for quick troubleshooting support. If your issue is not addressed there, please email support@validic.com with your company name, organization ID and user ID for the user experiencing issues, if necessary, and any other supporting information that may help expedite the resolution of your support request.

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Past Incidents
Jul 29, 2021

No incidents reported today.

Jul 28, 2021

No incidents reported.

Jul 27, 2021

No incidents reported.

Jul 26, 2021
Resolved - This incident has been resolved.
Jul 26, 16:10 EDT
Monitoring - MyFitnessPal has identified and applied a fix for this issue and reports that data is flowing as expected.

Validic will continue to monitor this issue and provide updates here when they are available.
Jul 21, 09:57 EDT
Investigating - MyFitnessPal is reporting that some users may see delays syncing with connected apps and devices.

As a result, you may see delays in receiving user data from MyFitnessPal users and users may see issues when trying to sync to MyFitnessPal via the Validic Marketplace.

Validic will continue to monitor this issue and provide updates here when they are available.
Jul 20, 12:03 EDT
Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021

Unresolved incident: Validic Investigating Withings Data Delays.

Jul 20, 2021
Jul 19, 2021
Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.

Jul 15, 2021

No incidents reported.